Terms and Conditions

1. Acceptance of these General Terms & Conditions of Sale
2. Identification of the Author of the Offer
3. Offer and Availability of Products
4. Price of Products and Total of the Order
5. Ordering
6. Confirmation of the Order
7. Right of Withdrawal
8. Secure Payment
9. Payment Method - Payment - Invoice
10. Delivery
11. Legal Guarantees
12. Liability
13. Force majeure
14. Proof - Retention - Archiving
15. Protection of Personal Data - Right of Access to the File
16. Cookies
17. Entirety of the Terms and Conditions
18. Settlement of disputes


Any order placed on the www.boutiquesdemusees.fr website (hereinafter referred to as the "Site") of the public establishment of the Réunion des musées nationaux et du Grand Palais des Champs-Élysées, hereinafter referred to as "the Vendor", shall be exclusively governed by these General Terms and Conditions of Sale, that we recommend you read carefully.
Placing an order implies prior consultation of these General Terms and Conditions of Sale and constitutes full and irrevocable acceptance of them.
The Site, the source code, the texts, images and other elements of the Site are the Vendor's exclusive property. The entire contents of the Site are protected by copyright legislation. As such, and in accordance with the provisions of the Intellectual Property Code, only the use of the Site for private use is permitted. Should this not be the case, the offender shall be liable to prosecution before the competent court.
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Article 1 : Acceptance of these General Terms & Conditions of Sale

The object of these General Terms and Conditions of Sale (hereinafter referred to as the "General Terms") is to define the rights and obligations of the parties within the context of distance selling of products offered by the Vendor on the Site. The Customer acknowledges having taken cognisance of these General Terms when confirming the order. Any confirmation of his order constitutes acceptance of the General Terms, without exception.
The Vendor reserves the right to adapt or change the General Terms at any time. In the event of a change, the General Terms that will be applied will be those in force on the day the order is placed.
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Article 2 : Identification of the Author of the Offer

The public establishment of the Réunion des musées nationaux et du Grand Palais des Champs-Élysées (Rmn-GP)
Registered office: 254/256 rue de Bercy - 75570 Paris Cedex 12 - France
RCS PARIS B 692 041 585
Intracommunity VAT No.: FR 11692041585

Customer service :
Email address: boutiquesdemusees@rmngp.fr
Phone: 33 (0)1 40 13 46 66 or 33 (0)1 40 13 47 37 from Monday to Friday from 8.30 to 12.00 and from 14.00 to 16.30
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Article 3 : Offer and Availability of Products

The products are offered for sale in the following countries:
- South Africa, Albania, Algeria, Germany, Andorra, Saudi Arabia, Argentina, Armenia, Australia, Austria
- Bahamas, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria
- Cambodia, Canada, Chile, China, Cyprus, Colombia, Korea, Costa Rica, Croatia, Cuba
- Denmark
- United Arab Emirates, Spain, Estonia, United States of America
- Finland, France
- Greece, Guadeloupe, French Guiana
- Hong Kong, Hungary
- India, Indonesia, Iceland, Ireland, Israel, Italy
- Japan
- Kuwait
- Lebanon, Liechtenstein, Lithuania, Luxembourg
- Madagascar, Malta, Morocco, Martinique, Mauritius, Mexico, Moldova, Monaco
- Norway, New Caledonia, New Zealand
- the Netherlands, Peru, Poland, French Polynesia, Puerto Rico, Portugal
- Réunion, United Kingdom, Russia
- Saint-Pierre-et-Miquelon, Seychelles, Singapore, Slovakia, Slovenia, Sweden, Switzerland
- Taiwan, Czech Republic, Thailand, Tunisia, Turkey
- Ukraine, Uruguay
- Venezuela, Vietnam
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Article 4 : Price of Products and Total of the Order

4.1. Sale price of the products

The sale price of the products are those displayed on the Site at the time of purchase by the Customer.
These sale prices are indicated including VAT at the rate applicable on the day of the order but exclude gift packaging and delivery which are charged extra. Any change in this rate will be automatically reflected in the sale price of the products.
Note - For delivery outside the territory of the European Union, the customer will have to pay customs duties and other taxes due to import products into the country of delivery.

4.2. Total amount of the order

The total amount of the order is the final price in euros, inclusive of all taxes and the costs of processing and delivery. It is shown in the order confirmation email and in the electronic invoice directly downloadable via the customer account.
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Article 5 : Ordering

The Customer places his order for one or more products offered for sale on the Site.
The procedure for placing orders online includes the following steps :
Step 1 : Selection of the product(s)
The customer clicks on the product or products of his choice offered for sale on the Site
For each product, a detailed description of the selected item (size, material, photograph) and the sale price are displayed.

Step 2 : Creation or log in to the customer account
The Customer creates a customer account or logs in to a customer account by entering an email address and a password.
Creation of the customer account implies the communication of the information necessary for processing the order: The Customer's last and first names, postal address for delivery and/or billing, telephone and email address.

Step 3 : Delivery costs
The information communicated is displayed as well as the delivery methods and times available and the corresponding costs. The Customer ensures that all this information is correct (contact details, delivery address, etc.) and chooses his delivery method according to the specified time scales and the corresponding costs.

Step 4 : Confirmation of the order summary
The summary detailing the entire Order is displayed on the "summary of your order" page.
The Customer checks the details of his order and corrects any errors.
The Customer, after having taken cognisance of these General Terms and Conditions of Sale, confirms his order by clicking on the payment method of his choice.

Step 5 : Payment
The online payment of his order is made exclusively by bank card or by Paypal. The Customer then makes the online payment of his order by communicating his bank details (numbers and date of validity of the card) and by making a final click.
If the bank in question refuses payment, the order is automatically cancelled.
Any order confirmed by the Customer on the "summary of your order" page implies irrevocable acceptance which may only be called into question in the cases exhaustively provided for in Article 7 (exercise of the "right of withdrawal") of these General Terms and Conditions.
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Article 6 : Confirmation of the Order

Once the payment has been made, the Customer receives an email confirmation of his order. This email is, for the Customer, proof of his order that the Vendor recommends that he should keep.

The confirmation email acknowledges receipt of the order and contains the following elements:
- Date and time of the order,
- Main characteristics of the product(s) purchased,
- Order number,
- Total amount of the order and payment method chosen by the Customer,
- Shipment method chosen by the customer and corresponding delivery costs,
- Link to the General Terms and Conditions of Sale: Information relating to after-sales service and the email address of the Customer Service to which the Customer may make complaints. Reminder of the terms and conditions for exercising the right of withdrawal. Address of the Vendor's registered office and its RCS (commercial register) number.

This email is, for the Customer, proof of his order that the Vendor recommends that he should keep.
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In accordance with Articles L.121-21 and following of the Consumer Code, the Customer has a period of fourteen working days to exercise his legal right of withdrawal and return, at his own expense, the product(s) of his order that he does not wish to keep, regardless of the reason, according to the terms defined in this Article 7.

7.1 Procedure to follow for exercising the statutory right of withdrawal
To exercise your right of withdrawal with respect to all or part of the order, simply :

1- Notify us of your withdrawal request within a period of 14 calendar days from the date on which you yourself or a third party designated by you (other than the carrier), received the product(s) contained in the order (or the last product delivered, if the order includes several products delivered separately).

You may notify us of your withdrawal by sending an email (or a postal letter) to the Customer Service, stating the following information :

  • The order number
  • The date of receipt of the order
  • The Product(s) concerned by the withdrawal
  • Your last name, first name and postal address
  • Your email address

Your withdrawal message must be sent to the address specified in Article 2 of the General Terms and Conditions.
We will acknowledge receipt of your withdrawal by email.

Withdrawal form by letter

2- Then return the product(s) concerned to us in their original packaging in perfect condition within a period of 14 calendar days calculated from the date you notified us of your withdrawal to the following address :

628 avenue du Grain d'Or

For any question about the procedure to follow for exercising your right of withdrawal, you can contact Customer Service using the contact details specified in Article 2 of these General Terms and Conditions.

7.2 Effects of the withdrawal
If the right of withdrawal is exercised, the Customer will receive a refund of the returned product(s) as well as the corresponding standard delivery costs (the least expensive delivery costs offered on the Site).
The costs of returning the said product(s) are borne by the Customer.

"If the right of withdrawal is exercised, the Vendor reserves the right to cancel or recover all benefits granted to the Customer on the occasion of the cancelled order and in particular discount vouchers, coupons and more generally any price reduction that can be claimed on products offered by the Vendor on the Site."

The refund is made by bank transfer and is made on receipt of the product(s) concerned by the withdrawal or proof of shipment of the said product(s) that you have been communicated by email or letter to the addresses specified in Article 2 of the General Terms and Conditions.
Note - The Customer is responsible for any depreciation of the value of the product(s) resulting from handling (other than that necessary to establish the nature, characteristics and the proper functioning of this/these product(s)

7.3 Products to which the right of withdrawal does not apply
In accordance with Article L. 120-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for audio or video recordings or computer software unsealed by the Customer or for newspapers, periodicals or magazines or prints made on demand.
Regarding prints made on demand, only returns and exchanges for defects are accepted.
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Article 8 : Secure Payment

The Vendor uses all means to ensure the confidentiality and security of the data sent by Customers on the Site.
Your bank details are therefore protected, since only the payment agreement codes issued by the banks are retained.
For this purpose, the Site uses a secure online payment system, of La Poste (SCELLIUS), which uses the SSL (Secure Socket Layers) system to encrypt information during its transfer between your computer and the payments' server.
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Article 9 : Payment Method - Payment - Invoice

9.1 Payment methods

The Customer may choose to pay for his order by bank card or by credit card.
The following cards are accepted: PAYPAL, CARTE BLEUE / VISA / MASTERCARD / AMEX.
Payment is exclusively made in euros.

9.2 Payment transaction

The Customer guarantees to the Vendor that he has all required authorisations to use the chosen payment method.
If the card use is refused by the payment centre, the order is automatically cancelled.
The Customer is requested to print the proof of the transaction that will be displayed on the screen after actual payment of the order.

9.3 Invoice

The customer account contains a link to the electronic invoice that is downloadable and can be printed by the Customer.
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Article 10 : Delivery

The items ordered are delivered to their recipient according to the following conditions :

10.1 Delivery times

Delivery times vary according to the product(s) concerned, the formula chosen and the destination of the order.
Ordered products are sent to the Customer according to the time scales stated on the Site, and in any event no later than 30 days from the day after receipt of the order.
We remind you that, except for public holidays, orders placed from Monday morning to Thursday evening are processed on the next day,
orders placed on Friday morning to Sunday evening are processed on the following Monday.

Deliveries in Metropolitan France and Monaco
  • The Colissimo suivi France formula (delivery within 48 hours)
  • The Chronopost France formula (delivery within 24 hours)
Deliveries in Europe
  • The Colissimo suivi Europe formula (delivery within 2 to 5 days)
  • The Chronopost Europe formula (delivery within 1 to 3 days)
  • The Chronopost International formula (delivery within 3 to 5 days)
Other delivery areas
  • The Colissimo International formula (delivery within 3 to 8 days)
    countries concerned : Canada, United States of America
  • The Chronopost International formula (delivery within 3 to 5 days)
    countries concerned : Australia, Japan, New Zealand
  • The Chronopost Dom-Tom formula (delivery within 1 to 3 days)
    departments concerned : Guadeloupe, Ile de la Réunion, Martinique
10.2 Delivery costs

Delivery costs vary according to the product(s) concerned, the chosen delivery formula and the delivery area.
These amounts are indicated when placing the order (see Article 5 of these General Terms and Conditions of Sale).
The Customer is informed that, for the same order, he may have to pay several separate delivery costs depending on the type of product ordered.

10.3 Tracking and receipt of the order

The Customer is informed of the shipment of his order by an email containing a delivery tracking link.

The Customer undertakes to receive the products ordered at the delivery address shown on the order confirmation email.
The Customer must date and sign the delivery slip presented by the carrier. This dated and signed slip is proof of carriage and delivery.

If the Customer is absent, he has a period of time indicated by the carrier to collect his parcel.
Note - In the event of non-collection within the allotted time, the products will be returned to the Vendor which reserves the right to refund the amount of the order, less delivery costs, which will remain borne by the Customer.

10.4 Exchanges and refunds

You have 14 working days (from the date of delivery or collection of your parcel) to exchange or receive a refund for the items returned in good condition.
Exchanges and refunds are not possible in shops
The return address is shown on the delivery slip :


Print on demand Return and exchange address
Only returns and exchanges for defects are accepted for prints on demand.
c/ Reja, 2
San Sebastián de los Reyes
28702 Madrid. SPAIN

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Article 11 : Legal Guarantees

Delivered products benefit, in accordance with the legal provisions, from the guarantee of conformity and from the legal guarantee against latent defects resulting from a material, design or production defect affecting the product and making it unfit for use.
In order to assert his rights, the Customer must, under penalty of forfeiture of any action relating thereto, inform the Vendor of it, by writing to the Customer Service (whose contact details are contained in Article 2 of the General Terms and Conditions) of the existence of the non-conformity of the shipped product(s) or of the latent defect affecting the product(s) within a short period of time from its discovery.

Application of the legal conformity guarantee :
When he applies the legal conformity guarantee, the Customer :
- Benefits from a period of two years from the delivery date of the good to act;
- May choose between repair or replacement (if it is still offered for sale) of the product in question except where the Customer's choice creates disproportionate costs for the professional in relation to the second solution (Article L 211-9 of the Consumer Code);
- May obtain the cancellation of the contract or a reduction of its amount (reduction of the price of the product) if the defect is a major one and the chosen solution time exceeds 1 month from the date of the request or if no solution is possible.
- Is exempted from proving the existence of the lack of conformity of the product for six months following its delivery.

Application of the legal latent defects guarantee :
The Customer may decide to apply the legal latent defects guarantee for the product sold within the meaning of Article 1641 of the Civil Code within a period of 2 years from the date of the discovery of the defect.
In this case, the Customer may decide to cancel the sale (return of the product and total refund) or obtain a price reduction (partial refund of the product) in accordance with Article 1644 of the Civil Code.
Note :
- Any legal conformity guarantee is excluded if the Customer had cognisance of the conformity defect or could not have been unaware of it when he contracted.
- The Vendor cannot be held responsible for visible defects of the delivered product(s), which were apparent to the buyer.
- The defect must be prior to the sale and make the product unsuitable for the use for which it is intended.

No product will give rise to an exchange or refund without the Vendor's agreement and before being reshipped (preferably in its packaging) by the Customer to the Customer Service
The Customer Service undertakes to exchange the product(s) concerned or to refund the Customer promptly. The return costs and, if applicable, the costs for sending the new product are borne by the Vendor.
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Article 12 : Liability

In all cases, the Vendor may not be held liable where the non-performance of its obligations is attributable either to the Customer or to an unpredictable and insurmountable action of a third party to the contract, or to a case of force majeure as defined in Article 13 of the General Terms and Conditions.

Likewise, the Vendor may not be held liable for any disturbances or damage inherent in using the Internet network, in particular a break of service, an external intrusion or the presence of computer viruses.

The Vendor, the owner of the Site, undertakes exclusively to observe the legislative or regulatory provisions in force in France.
Hypertext links may link the Customer to other websites outside of the Site. The Vendor disclaims any liability should the content of these websites contravene the legal and regulatory provisions in force.
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Article 13 : Force majeure

Neither the Vendor nor the Customer may be held responsible for any non-performance which originates in a case of force majeure.

Without this being exhaustive, cases of force majeure, apart from those which are usually adopted by the case-law of the French courts and tribunals, are considered to be : total or partial strikes, internal or external to the company, the blockage of means of transport or of supply for whatever reason, legal or governmental restrictions, computer breakdown and the blocking of telecommunications including communication networks and especially the Internet.
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Article 14 : Proof - Retention - Archiving

The computerised records, stored in the Vendor's computer systems, under reasonable conditions of security, will be considered as proof of the contract of sale, of its date, of the orders and of the payments that have arisen between the parties.

Archiving of orders and invoices is made on a reliable and durable medium thereby making a faithful copy of them, in accordance with Article 1348 of the Civil Code.
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Article 15 : Protection of Personal Data - Right of Access to the File

The personal information requested from the Customer is required for processing and shipping orders as well as for preparing delivery slips and invoices.

The personal data collected are processed by the Vendor in accordance with the legal provisions relating to the protection of personal data set out in Act No. 78-17 of 6 January 1978, the so-called "Computing and Freedom" act :

  • The Customer is informed that this authorised processing of information has been notified to the CNIL.

  • The Customer shall be entitled to access, change, correct and delete his personal data at any time. He may exercise this right by writing to the Vendor for this purpose, enclosing proof of his identity (photocopy of an identity document) to the following address :

Établissement public de la Réunion des musées nationaux et du Grand Palais des Champs-Élysées
Département E-Commerce, bureau 215
254/256 rue de Bercy - 75570 Paris cedex 12 (France)

The Customer concerned may consent, when his personal information is being collected, to the communication of these data to third parties, as well as to receiving newsletters about exhibitions, events and promotional offers in the museums' shops as well as new products published by the Rmn-Grand Palais. To do so, he can simply select the corresponding boxes. Subsequently, in accordance with the regulations in force, he may at any time unsubscribe from the newsletter list and from the list of third parties by sending an email to the following address : boutiquesdemusees@rmngp.fr.

The Customer may also receive offers from partner companies at his postal address. If he does not wish to do so, he can simply inform the Vendor of this, either by letter or email, indicating his last name, first name, postal address and his customer number, if applicable.
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Article 16 : Cookies

To facilitate your navigation on the Site, the Vendor uses cookies.

The Customer is informed that, when he uses the Site, cookies are stored on the hard disk of his computer, mobile or tablet. A cookie is a file containing data, in particular a unique identifier, sent by the Site server to the Customer's browser and stored on his hard disk.
These cookies are stored every time a User browses the Site, and are intended to :
- Enable the User to access his Customer Account via previously notified logins or data;
- Establish statistics and frequency and usage volumes of the various elements comprising our website (pages and content visited, route), in order to improve its interest and ergonomics.
The Customer can refuse cookies by configuring his browser accordingly. However, the Customer is informed that access to some of the Site's services may then be affected, and even impossible to use.
To find out more : Cookie management policy.

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Article 17 : Entirety of the Terms and Conditions

The Parties acknowledge that these General Terms and Conditions of Sale constitute the entire agreement between them.
If, for any reason, one of the clauses of these General Terms and Conditions were to be declared inapplicable, it would be deemed not to be written but without causing the nullity of these General Terms and Conditions, nor altering the other provisions of the General Terms and Conditions.
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Article 18 : Settlement of disputes

In the event of a dispute, the Customer is informed that he may use a contractual mediation procedure or any other alternative method for settling disputes.
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Last update on August 30, 2016 09:32