Return or exchange an item

Boutiques de Musées strives to ensure your complete satisfaction with your purchases. However, if you wish to return or exchange a product, please follow the instructions below.

To return or exchange an item, please enter your email address and order number to access the online form

Once the latter is filled out, a return slip is automatically generated and sent to you by email. The return slip must be printed out and enclosed to the parcel used for returning the items. Parcels without a return slip will not be processed.