Return or exchange an item

Boutiques de Musées strives to ensure your complete satisfaction with your purchases. However, if you wish to return or exchange a product, please follow the instructions below.

To return or exchange an item, please enter your email address and order number to access the online form

Once the latter is filled out, a return slip is automatically generated and sent to you by email. The return slip must be printed out and enclosed to the parcel used for returning the items. Parcels without a return slip will not be processed.

You have a right of withdrawal within 14 working days from the receipt of your order that you can exercise by filling out this dedicated form. As such, your data is collected by the Rmn-GP, which is responsible for processing it. They are necessary to allow us to manage your request for retraction.
In accordance with the European Regulation n°2016/679/EU of 27 April 2016 on the protection of personal data and the amended "Informatique et Libertés" law of 6 January 1978, you have the right to access, rectify, delete, portability and limit the processing of data concerning you, as well as the right to communicate directives on the fate of your data after your death. You also have the right to object to the processing of your data. You can exercise your rights by contacting our Data Protection Officer (DPO) through our online form or by email to For more information, see our data protection policy.