Delivery and returns

The items ordered are delivered to their recipient according to the following conditions :


1. Delivery times


WARNING! for this end of the year, the delivery times are extended, thank you to rely on the indications specified on the Delivery page.


Delivery times vary according to the product(s) concerned, the formula chosen and the destination of the order.
Ordered products are sent to the Customer according to the time scales stated on the Site, and in any event no later than 30 days from the day after receipt of the order.
We remind you that, except for public holidays, orders placed from Monday morning to Thursday evening are processed on the next day, orders placed on Friday morning to Sunday evening are processed on the following Monday.

Deliveries (excluding chalcographies/engravings) in Metropolitan France and Monaco


* the **Colissimo suivi France** formula (delivery within 72 hours)


* Chronopost France** (delivery within 48 hours)



Deliveries (excluding prints) in Europe


* the **Colissimo suivi Europe** formula (delivery within 3 to 8 days)



Other delivery zones (excluding chalcographies/engravings)


* the **Colissimo International** formula (delivery within 5 to 8 days)


countries concerned: Canada, United States of America


* the **Colissimo** formula (delivery within 5 to 9 days)


countries concerned : Australia, Japan, New Zealand


* the **Colissimo Dom-Tom** formula (delivery within 5 to 10 days)


countries concerned : Guadeloupe, Reunion Island, Martinique


2. Delivery costs

Delivery costs vary according to the product(s) concerned, the chosen delivery formula and the delivery area.
These amounts are indicated when placing the order (see Article 5 of these General Terms and Conditions of Sale).
The Customer is informed that, for the same order, he may have to pay several separate delivery costs depending on the type of product ordered.


3. Tracking and receipt of the order

The Customer is informed of the shipment of his order by an email containing a delivery tracking link.
The Customer undertakes to receive the products ordered at the delivery address shown on the order confirmation email.
The Customer must date and sign the delivery slip presented by the carrier. This dated and signed slip is proof of carriage and delivery.
If the Customer is absent, he has a period of time indicated by the carrier to collect his parcel.

Note - In the event of non-collection within the allotted time, the products will be returned to the Vendor which reserves the right to refund the amount of the order, less delivery costs, which will remain borne by the Customer.


4. Exchanges and refunds

You have 14 working days (from the delivery or collection of your package) to exchange or refund the returned items in good condition.

You have 14 working days (from the date of delivery or collection of your parcel) to exchange or receive a refund for the items returned in good condition.
Exchanges and refunds are not possible in shops

You can notify us directly of this return via the "Return an item" option in the "Orders" tab of your customer account.

Return the product concerned with the return form to one of the following 2 addresses:


RMN-GP
Garonor Est

bat 22, quai 136
3, rue Anatole Sigonneau
93150 Le Blanc-Mesnil
FRANCE


Attention:

- The costs of returning the said product(s) remain at your expense.


5. Print on demand Return

You have 14 working days (from the delivery or collection of your package) to exchange or refund the returned items in good condition.


LA MUSEOTECA
c/ Reja, 2
San Sebastián de los Reyes
28702 Madrid. SPAIN


Attention:

- The costs of returning the said product(s) remain at your expense.


6. Engravings

Delivery times are estimated at 3-4 weeks, engravings are made by our art workshops and are shipped by Colissimo.


You can notify us of your withdrawal via the "Return an item" option in the "Orders" tab of your customer account or by post to Customer Service, specifying the following elements:


- The order number

- The date of receipt of the order

- The chalcography(s) subject (s) of the retraction

- Your name, first name and postal address

- Your email address


You have 14 working days (from the delivery or collection of your package) to exchange or refund the returned items in good condition.


Rmn-GP Ateliers d'Art

Garonor Est

bat 22, quai 136

3, rue Anatole Sigonneau

93150 Le Blanc-Mesnil

FRANCE


Attention:

- The costs of returning the said product(s) remain at your expense.



7. Track you parcel


- Track Colissimo shipment


- Track Chronopost shipment

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