General Terms and Conditions of Sale


Any order placed on the website (hereinafter referred to as the "Website") of the Établissement public de la Réunion des musées nationaux and the Grand Palais des Champs-Élysées will be exclusively governed by these general terms and conditions of sale.

Article 1: Acceptance of the general terms and conditions of sale

The purpose of these general terms and conditions of sale (hereinafter "General Terms and Conditions") is to define the rights and obligations of the Rmn-Grand Palais ("we") and any non-commercial individual ("you") in connection with a distance sale of products offered on our Website.

The products sold on the Website are intended exclusively for private individuals for their personal needs. As an individual, you declare that you are not a professional and that you do not obtain the products for commercial use or in general in order to benefit from them.

You warrant that you have full legal capacity to use this online sales service. Any validation of your order is preceded by the acceptance of the General Conditions on the website (checkbox).

We reserve the right to adapt or modify the General Terms and Conditions at any time. In the event of a change, the General Conditions in force on the day the order is placed will be applied to each order.

Article 2: Identification of the offeror

Établissement public de la Réunion des musées nationaux et du Grand Palais des Champs-Élysées (Rmn-GP)

Registered office: 254/256 rue de Bercy - 75570 Paris cedex 12 - France

RCS: Paris B 692 041 585

Intracommunity VAT number: FR 11692041585

Customer Service :

Our Customer Service is at your disposal for any questions regarding the products or this online sales service. This service is available from Monday to Friday from 8:30 am to 12 pm and from 2 pm to 4:30 pm except on public holidays:

By email:

By telephone: 33 (0)1 40 13 13 46 66 or 33 (0)1 40 13 47 37

By mail: 254-256, rue de Bercy, 75577 Paris Cedex 12

We will answer you as soon as possible.

You can also consult our Frequently Asked Questions section

Article 3: Offer and availability of products

Offers on products are valid as long as they are visible on the Website.

The products are offered for sale in the following countries:

- Albania, Algeria, Andorra, Germany, Argentina, Armenia, Australia, Austria, Saudi Arabia, South Africa

- Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria, Bosnia and Herzegovina

- Cambodia, Canada, Chile, China, Cyprus, Croatia, South Korea, Chile, China

- Denmark

- United Arab Emirates, Spain, Estonia, United States of America, Egypt

- Finland, France

- Greece, Guadeloupe, French Guiana, Guatemala

- Hong Kong, Hungary

- India, Indonesia, Iceland, Ireland, Ireland, Israel, Italy

- Japan, Jordan

- Kuwait

- Lebanon, Liechtenstein, Lithuania, Latvia, Luxembourg, Laos

- Madagascar, Malta, Morocco, Mauritius, Mexico, Moldova, Monaco, Macedonia, Malaysia

- Norway, New Caledonia, New Zealand

- Netherlands, Peru, Poland, French Polynesia, Puerto Rico, Portugal, Philippines

- Qatar

- Reunion, United Kingdom, Russia, Romania

- Saint Pierre and Miquelon, Seychelles, Singapore, Slovakia, Slovenia, Sweden, Switzerland

- Taiwan, Czech Republic, Thailand, Tunisia, Turkey

- Ukraine

- Viet Nam

Article 4: Price of the products and amount of the order

4.1. Selling price of the products

The selling prices of the products are those displayed on the Website at the time of your purchase.

These selling prices are indicated inclusive of VAT, at the rate applicable on the day of the order and do not include gift wrapping costs or shipping costs invoiced in addition. Any change in this rate will be automatically reflected in the selling price of the products.

Attention: For a delivery outside the territory of the European Union, you will have to pay in addition the customs duties and other taxes due for the importation of products into the delivery territory.

4.2 Total amount of the order

The total amount of the order is the final price in euros, all taxes included, including processing and delivery costs. It is included in the order confirmation email and in the electronic invoice that can be downloaded directly from the customer account.

Article 5: Placing of the order

The online ordering process involves the following steps:

Step 1: Selecting the product(s)

For each product, a detailed description of the selected product (size, material, photograph) and the selling price appear.

Step 2: Create/login to customer account

In order to place an order, you can:

- either create or connect to your customer account via an email address and password.

- either fill in the online order form

The creation of the customer account or the completion of the online form requires the communication of the information necessary to process the order: first and last name, postal address for delivery and/or invoicing, telephone and email address.

Step 3: Delivery methods and costs

The information provided is displayed as well as the possible delivery methods and times and the corresponding costs. After you have ensured that all this information is correct (contact details, delivery address etc...), you can choose the delivery method according to the indicated deadlines and the corresponding costs.

Step 4: Validation of the order summary

The summary of the entire order is displayed on the "summary of your order" page. Remember to check the details of your order and correct any errors before entering your bank details.

After having read and accepted our General Terms and Conditions, you can validate your order by clicking on "ORDER WITH PAYMENT OBLIGATION".

Step 5: Payment

Online payment of the order is made exclusively by credit card or Paypal.

Online payment of the order is made by providing your bank details (number, validity date and visual cryptogram of the card) and by a final click on "VALIDATE".

In the event of refusal of payment by the banking institution concerned, the order is automatically cancelled.

Any payment made on the Website constitutes an irrevocable acceptance of the order which you may only challenge in the case provided for in Articles 6 (exercise of the "Right of withdrawal"), 8 (Delivery periods) and 9 (Legal guarantees) of these General Terms and Conditions.

Step 6: Order confirmation

Once the payment has been made, you will receive an email confirming your order. This email is proof of your order. We recommend that you keep it.

Article 6 : Payment and Invoice

6.1. Methods of payment

You can choose to pay your order by credit card or by logging into your PayPal account.

The accepted cards are the following: CREDIT CARD / VISA / MASTERCARD / AMEX.

The payment is made exclusively in euros.

6.2. Payment transaction

You guarantee that you have the necessary authorizations to use the chosen method of payment.

In case of refusal of the card used by the payment center, the order is automatically cancelled.

You are invited to print the proof of the transaction which will be displayed on the screen after effective payment of the order.

6.3. Invoice and purchase history

Your Customer Account contains your purchase history and a link to electronic invoices that you can download and print. These elements are available on your account for a period of 3 years.

6.4. Secure payment

We implement all the means to ensure the confidentiality and security of the banking data that you have transmitted to us on the Site.

Your bank details are thus protected, since only the payment agreement codes issued by the banks are kept.

For this reason, the Site uses a secure online payment system, from La Poste (SCELLIUS), which uses the SSL (Secure Socket Layers) system to encrypt the information during its transfer between your computer and the payment server.

Article 7 : Delivery

The ordered products are delivered to you under the following conditions:

7.1 Delivery times

The delivery times vary according to the product(s) concerned, the chosen formula and the destination of the order.

We remind you that, except for public holidays, the starting point of the delivery times corresponds to :

- the day after any order placed from Monday morning to Thursday evening.

- the following Monday for any order placed from Friday morning to Sunday evening.

The ordered products are sent to you within the following times (announced on the Site):

Deliveries (excluding chalcographies/engravings) in Metropolitan France and Monaco

Deliveries (excluding chalcographies/engravings) in Metropolitan France and Monaco

* the **Colissimo suivi France** formula (delivery within 72 hours)

* Chronopost France** (delivery within 48 hours)

Deliveries (excluding prints) in Europe

* the **Colissimo suivi Europe** formula (delivery within 3 to 8 days)

Other delivery zones (excluding chalcographies/engravings)

* the **Colissimo International** formula (delivery within 5 to 8 days)

countries concerned: Canada, United States of America

* the **Colissimo** formula (delivery within 5 to 9 days)

countries concerned : Australia, Japan, New Zealand

* the **Colissimo Dom-Tom** formula (delivery within 5 to 10 days)

countries concerned : Guadeloupe, Reunion Island, Martinique

Delivery of prints

The delivery time is 4 weeks, the chalcographies/engravings being realized by our Art Workshops and are sent by Colissimo.

Delivery to the withdrawal point

The order will be made available for collection within 5 calendar days at a Pick up point and within 10 calendar days at a post office.

Attention: Deliveries in Point of Withdrawal are only available for metropolitan France and Monaco.

7.2 Delivery costs

The amount of the delivery costs varies according to the product(s) concerned, the delivery formula chosen and the delivery zone.

These amounts are indicated at the time of placing the order.

You can thus be brought, for the same order to pay several expenses of delivery according to the type of ordered product.

7.3 Follow-up and reception of the order

You will be informed of the shipment of your order by an email containing a tracking link.

You agree to receive the products ordered at the delivery address listed on the order confirmation email.

You must date and sign the delivery slip presented by the carrier. This dated and signed delivery note constitutes proof of transport and delivery. You must notify the carrier and our customer service of any reservations about the product delivered (for example: damaged package, already opened ...).

In case of absence, you will have the time indicated by the carrier to receive your package.

If you have chosen the option "delivery at a collection point", you have a maximum of ten (10) working days to collect your order on presentation of a valid identity document and the corresponding collection order.

Attention: In case of non withdrawal within the time limit, the products will be returned to us. In this case, we reserve the right to reimburse the amount of the order, excluding delivery charges which will remain at your expense.

7.4 Delay in delivery

In case of late delivery or closed or saturated collection point (except in cases of force majeure), an e-mail will be sent to you to offer you a new delivery time and, if necessary, a new collection point (the nearest).

You can either accept this new delay, or to cancel the sale contract according to the modalities defined in the Article L 216-2 of the Code of the consumption and to obtain the refunding of the entirety of the paid sums. If you receive the product after the resolution of the contract, the expenses of return of the product will be refunded to you on presentation of a proof of return.

Article 8 : Right of withdrawal

In accordance with Articles L.221-18 and following of the Consumer Code, you have a period of 14 calendar days to exercise your legal right of withdrawal without having to justify your reasons or pay a penalty. After communication of your decision to exercise your right of withdrawal within this 14-day period, you have a new period of 14 calendar days to return the product(s) concerned by the withdrawal.

On boutiquedemusées, we offer you the possibility to exercise your right of withdrawal within 14 working days. Then you have another 14 working days from the communication of your decision of retraction to send us back the product(s) concerned.

Attention: exchanges and refunds under the legal right of withdrawal are not processed in our bookstores.

After this period, any order on the Site can no longer give rise to a refund except in the cases provided restrictively in Articles 7 (delivery) and 9 (legal guarantees).

8.1 Modalities of exercise of the legal right of retractation

To exercise your right of withdrawal on all or part of the order, simply :

1- Notify us of your request for withdrawal within 14 working days from the date on which you or a third party designated by you (other than the carrier) received the product(s) ordered (or the last product delivered, if the order includes several products delivered separately).

> You can notify us of your withdrawal:

By sending an email (or a postal mail) in this sense to the Customer Service (contact details specified in Article 2 hereof)

Via the option "Return an article" present in the tab "Orders" of your customer account

Or via our retraction request form accessible under the heading "Return or exchange an item" in the footer of the Site

We will acknowledge receipt of your withdrawal request by email.

> The request for withdrawal must specify the following elements:

-- The order number

-- The date of receipt of the order

-- The Product(s) subject of the withdrawal

-- Your name, first name and postal address

-- Your email address

2- Then send us back the product(s) concerned in good condition within 14 working days from the date you notified us of your withdrawal as follows:

> The product(s) returned must be accompanied by the following documents:

- The return form duly completed (communicated by the Customer Service or available on your customer account on the back of the invoice corresponding to the order)

- Your bank details if you wish to be reimbursed

> Return addresses :

for all items (except prints on demand and prints)


Garonor East

bat 22, platform 136

3, rue Anatole Sigonneau

93150 Le Blanc-Mesnil


Print on demand :


c/ Reja, 2

San Sebastián de los Reyes

28702 Madrid. SPAIN

For the prints :

Rmn-GP Ateliers d'art

Garonor Est

bat 22, quai 136

3, rue Anatole Sigonneau

93150 Le Blanc-Mesnil


> The products must be returned in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition. In case of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, your responsibility may be incurred.

For any question on how to exercise your right of withdrawal, you can contact Customer Service at the address specified in Article 2 of these Terms and Conditions or consult our Frequently Asked Questions section.

8.2 Effects of withdrawal

In case of exercising the right of withdrawal, you can obtain a refund of the product(s) ordered as well as the corresponding delivery costs or -if possible- the exchange of the product(s) under the following conditions:

> Refund

You can obtain a refund of the returned product(s) as well as the corresponding delivery costs.


- The costs of returning the product(s) concerned by the withdrawal remain at your expense

- Delivery charges will be refunded only if all the prodcuts of the order are returned.

The reimbursement is made by bank transfer and takes place upon receipt of the product(s) subject to the withdrawal or a proof of shipment of said product(s) that you will have communicated by email or mail to the coordinates specified in Article 2 of the General Conditions.

> The exchange

The exchange applies only to certain products (rings, mouldings, clothing textiles and decoration) and can be made against a product of another size or color (subject to availability).


The cost of returning the product(s) concerned by the retraction remains at your expense.

In case of exercising the legal right of withdrawal, we reserve the right to cancel all the benefits that we have granted you on the occasion of the cancelled order (points accumulated and loyalty benefits in particular).

Warning: You are responsible for the depreciation of the value of the product(s) resulting from manipulations (other than those necessary to establish the nature, characteristics and proper functioning of the product(s))

8.3 Products to which the right of withdrawal does not apply

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for :

Audio or video recordings or computer software that have been unsealed

Newspapers, periodicals and magazines

Article 9: Legal guarantees

The products delivered benefit, in accordance with legal provisions, from the guarantee of conformity and the legal guarantee against hidden defects resulting from a defect in material, design or manufacturing affecting the product and making it unfit for use.

In order to assert its rights, You must, under penalty of forfeiture of any action relating thereto:

1. Inform our Customer Service (whose contact details are given in Article 2 of the General Terms and Conditions) in writing of the existence of the non-conformity of the delivered product or the hidden defect affecting the product within a short period of time after its discovery.

2. Return the product concerned to one of the following 2 addresses:

For any product (excluding print on demand)


Garonor Est

bat 22, quai 136

3, rue Anatole Sigonneau

93150 Le Blanc-Mesnil


For print on demand:


c/ Reja, 2

San Sebastián de los Reyes

28702 Madrid


For Engravings

Rmn-GP Atelier d'Art

Garonor Est

bat 22, quai 136

3, rue Anatole Sigonneau

93150 Le Blanc-Mesnil


No product may be exchanged or refunded without our agreement and before it has been re-shipped to Customer Service.

The products must be returned to us with all the elements (accessories, instructions, etc.) in a packaging that allows them to be transported in good conditions.

Attention: In case of error on our part on your order, defective item or damaged during transport, please contact our Customer Service who will send you a postal label to return the item to us.

It is recalled that:

> When You act as a legal guarantee of conformity, You:

- Benefit from a period of two years from the delivery of the product to act;

- You can choose between repairing or replacing (if it is still available for sale) the product concerned, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;

- Can obtain the resolution of the sale or a reduction in price (partial reimbursement of the product) if the defect is major and the time limit of the chosen solution exceeds 1 month from the request or if no means is feasible.

- Are exempted from proving the existence of the lack of conformity of the product during the 24 months following its issue.

> Within the framework of the legal guarantee against hidden defects, You:

- Have a period of 2 years from the discovery of the defect to implement the legal guarantee against hidden defects of the product sold within the meaning of Article 1641 of the Civil Code.

- You can choose between cancelling the sale (return of the product and full refund) or obtaining a price reduction (partial refund of the product) in accordance with Article 1644 of the French Civil Code.


- Any legal guarantee of conformity is excluded if You were aware of the lack of conformity or could not have been unaware of it at the time of contracting.

- We cannot be held liable for any apparent defects in the product(s) delivered and of which You have been able to convince You.

- The defect must be prior to sale and render the product unfit for its intended use.

- The provisions of this article do not prevent you from benefiting from the legal right of withdrawal provided for in Article 6.

Article 10 : Responsibility

We make our best efforts to ensure the accessibility of the Site and its online sales service, and to describe with the greatest accuracy the products sold. However, we can in no way be held liable for any failure to perform or improper performance of all or part of the obligations that would be attributable to you, or would be attributable to the unforeseeable and insurmountable act of a third party to the contract or a case of force majeure (Article L221-15 of the Consumer Code).

Similarly, we cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, including a break in service, an external intrusion or the presence of computer viruses.

Hypertext links may direct you to other websites than the Site. We disclaim all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.

Article 11: Proof - Conservation - Archiving

The computerized registers, kept in our computer systems, in reasonable conditions of security, will be considered as proof of the sales contract, its date, the orders and the payments made between the parties.

The archiving of orders and invoices is made on a reliable and durable medium so as to correspond to a faithful copy, in accordance with Article 1348 of the Civil Code.

Article 12: Protection of personal data / Collected data

Your data is intended for the Rmn-GP, which is responsible for processing it.

It is collected to enable us to manage your customer account, process and execute your orders placed on the Site, improve our services, respond to your requests, publish your opinions, or, if you have consented (by checking the corresponding box), manage your subscription to the Site's newsletter.

Your data is kept for the time necessary for the execution of each purpose concerned, then archived with restricted access and kept for the additional time necessary to comply with our legal obligations or for the purpose of defending or enforcing our rights.

In its capacity as data controller, the Rmn-GP processes your data in compliance with European Regulation n°2016/679/EU of 27 April 2016 on the protection of personal data and the amended "Informatique et Libertés" law of 6 January 1978.

> Exercise of rights

You have the right to access, rectify, portability, erasure and limitation of the processing of your data as well as the right to communicate directives on the fate of your data after your death. You also have the right to object to the processing of your data.

You can exercise your rights by contacting our Data Protection Officer (DPO):

- By means of our rights exercise form (available here on the Site)

- By e-mail at the following address:

- By post at the following address For the attention of the Data Protection Officer, Réunion des musées nationaux et du Grand Palais des Champs-Élysées (Rmn-Grand Palais) - 254-256 rue de Bercy 75577 Paris Cedex 12

In order to enable us to understand your request and to respond quickly, we would be grateful if you could specify in your request

- The right you wish to exercise (e.g.: deletion of your customer account/personal space, updating of your data)

- Your name, first name and email address and any information that would allow us to better identify you in our systems (account number, customer/subscriber number etc.)

The rights you have are individual rights and can therefore only be exercised by the holder of the data or his authorized representative.

- You can also unsubscribe from the Site's newsletter at any time by clicking on the unsubscribe link located in the footer of the newsletter.

- Finally, for any specific request relating to your online customer account (access to the account or its deletion), you can send an e-mail or paper mail to the following addresses


- Réunion des Musées Nationaux - Service E-Commerce 254-256, rue de Bercy, 75577 Paris Cedex 12


If you feel that your rights are not being respected or that your personal data is not being protected in accordance with the applicable regulations, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) by mail to the following address CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07; or online at:

For more information, we invite you to consult our Data Protection Policy (available at any time on our Site via the "Privacy Policy" hypertext link at the bottom of the page).

> Opposition list to telephone solicitation

The Rmn-Grand Palais GP may collect your cell phone number when you create an account and/or place an order on the Site. This collection is exclusively intended to process and execute your orders placed on the Site.

Without prejudice to the foregoing, you are reminded that you are entitled to ask to be registered on the list of opposition to telephone canvassing (bloctel list), on the website.

Article 13 : Settlement of disputes

The General Terms and Conditions as well as any order placed on the Site are governed by French law, unless otherwise provided by public order.

For any complaint, please contact our Customer Service:

By email :

By mail: 254-256, rue de Bercy, 75577 Paris Cedex 12

By phone: 33 (0)1 40 13 46 66 or 33 (0)1 40 13 47 37

In case of disagreement with the answer of the Customer Service or if there is no answer within 15 working days from the sending of the written request (including weekends and holidays), you can resort free of charge :

- to the FEVAD mediation service by post (Médiateur de la consommation FEVAD BP 20015 - 75362 PARIS CEDEX 8) or online ( after having read the FEVAD e-commerce mediation charter;- the services of the European platform for dispute resolution accessible at the following address: -

- or to any other mediation service of your choice.

Article 14 : Final provisions

The fact that the Rmn-GP does not avail itself, at one time or another, of one of the provisions of these General Conditions may not be interpreted as a waiver by the Rmn-GP of its right to avail itself of it at a later date. In the event that one of the provisions of the present General Terms and Conditions should be declared null and void or without effect, it shall be deemed unwritten without entailing the nullity of these General Terms and Conditions, nor altering the other provisions, unless the provision declared null and void or without effect was essential and determining.

Last updated on March 3, 2023 10:00

Last updated on April 25, 2024