Return an item

Boutiques de Musées strives to ensure your complete satisfaction regarding your purchases. However, if you wish to return or exchange a product, please follow the instructions below (return or exchange possible under the conditions stated in the Delivery and return page, accessible here).

To return or exchange an item, please enter your email address and order number to access the online form. Once you have completed the form, a returns slip will be automatically created and sent to your e-mail address. This must be inserted in your return package in order to validate your return.

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 Please enter the billing e-mail address associated with your order.
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You have a right of withdrawal within 14 working days from the receipt of your order that you can exercise by filling out this dedicated form. As such, your data is collected by GrandPalaisRmn, which is responsible for processing it. They are necessary to allow us to manage your request for withdrawal.

In accordance with the European Regulation n°2016/679/EU of 27 April 2016 on the protection of personal data and the amended law "informatique et libertés" of 6 January 1978, you have the right to access, rectify, delete, portability and limit the processing of data concerning you as well as the right to communicate directives on the fate of your data after your death. You also have the right to object to the processing of your data. You can exercise your rights by contacting our Data Protection Officer (DPO) using our rights request form (https://www.grandpalais.fr/en/contact-us ; 'My personal data' section) or by e-mail at the following address: dpo@grandpalaisrmn.fr. For more information, see our data protection policy.