Terms and Conditions


Any order placed on the www.boutiquesdemusees.fr website (hereinafter referred to as the "Website") of the Établissement public de la Réunion des musées nationaux and the Grand Palais des Champs-Élysées will be exclusively governed by these general terms and conditions of sale.

Article 1: Acceptance of the general terms and conditions of sale

The purpose of these general terms and conditions of sale (hereinafter "General Terms and Conditions") is to define the rights and obligations of the Rmn-Grand Palais ("we") and any non-commercial individual ("you") in connection with a distance sale of products offered on our Website.

The products sold on the Website are intended exclusively for private individuals for their personal needs. As an individual, you declare that you are not a professional and that you do not obtain the products for commercial use or in general in order to benefit from them.

You warrant that you have full legal capacity to use this online sales service. Any validation of your order is preceded by the acceptance of the General Conditions on the website (checkbox).

We reserve the right to adapt or modify the General Terms and Conditions at any time. In the event of a change, the General Conditions in force on the day the order is placed will be applied to each order.

Article 2: Identification of the offeror

Établissement public de la Réunion des musées nationaux et du Grand Palais des Champs-Élysées (Rmn-GP)

Registered office: 254/256 rue de Bercy - 75570 Paris cedex 12 - France

RCS: Paris B 692 041 585

Intracommunity VAT number: FR 11692041585

Customer Service :

Our Customer Service is at your disposal for any questions regarding the products or this online sales service. This service is available from Monday to Friday from 8:30 am to 12 pm and from 2 pm to 4:30 pm except on public holidays:

By email: boutiquesdemusees@rmngp.fr

By telephone: 33 (0)1 40 13 13 46 66 or 33 (0)1 40 13 47 37

By mail: 254-256, rue de Bercy, 75577 Paris Cedex 12

We will answer you as soon as possible.

You can also consult our Frequently Asked Questions section

Article 3: Offer and availability of products

Offers on products are valid as long as they are visible on the Website.

The products are offered for sale in the following countries:

- Albania, Algeria, Algeria, Andorra, Germany, Argentina, Armenia, Australia, Austria, Saudi Arabia, South Africa

- Bahamas, Bahrain, Belarus, Belgium, Bolivia, Brazil, Bulgaria, Bosnia and Herzegovina, Brunei Darussalam

- Cambodia, Canada, Chile, China, Colombia, Cyprus, Costa Rica, Croatia, Cuba, South Korea, Chile, China

- Denmark

- United Arab Emirates, Spain, Estonia, United States of America, Ecuador, Egypt

- Finland, France

- Greece, Guadeloupe, French Guiana, Guatemala

- Hong Kong, Hungary

- India, Indonesia, Iceland, Ireland, Ireland, Israel, Italy

- Japan, Jordan

- Kuwait

- Lebanon, Liechtenstein, Lithuania, Latvia, Luxembourg, Laos

- Madagascar, Malta, Morocco, Martinique, Mauritius, Mexico, Moldova, Monaco, Macedonia, Malaysia

- Norway, New Caledonia, New Zealand

- Netherlands, Peru, Poland, French Polynesia, Puerto Rico, Portugal, Panama, Philippines, Paraguay

- Qatar

- Reunion, United Kingdom, Russia, Romania

- Saint Pierre and Miquelon, Seychelles, Singapore, Slovakia, Slovenia, Sweden, Switzerland

- Taiwan, Czech Republic, Thailand, Tunisia, Turkey

- Ukraine, Uruguay

- Venezuela, Viet Nam

Article 4: Price of the products and amount of the order

4.1. Selling price of the products

The selling prices of the products are those displayed on the Website at the time of your purchase.

These selling prices are indicated inclusive of VAT, at the rate applicable on the day of the order and do not include gift wrapping costs or shipping costs invoiced in addition. Any change in this rate will be automatically reflected in the selling price of the products.

Attention: For a delivery outside the territory of the European Union, you will have to pay in addition the customs duties and other taxes due for the importation of products into the delivery territory.

4.2 Total amount of the order

The total amount of the order is the final price in euros, all taxes included, including processing and delivery costs. It is included in the order confirmation email and in the electronic invoice that can be downloaded directly from the customer account.

Article 5: Placing of the order

The online ordering process involves the following steps:

Step 1: Selecting the product(s)

For each product, a detailed description of the selected product (size, material, photograph) and the selling price appear.

Step 2: Create/login to customer account

In order to place an order, you can:

- either create or connect to your customer account via an email address and password.

- either fill in the online order form

The creation of the customer account or the completion of the online form requires the communication of the information necessary to process the order: first and last name, postal address for delivery and/or invoicing, telephone and email address.

Step 3: Delivery methods and costs

The information provided is displayed as well as the possible delivery methods and times and the corresponding costs. After you have ensured that all this information is correct (contact details, delivery address etc...), you can choose the delivery method according to the indicated deadlines and the corresponding costs.

Step 4: Validation of the order summary

The summary of the entire order is displayed on the "summary of your order" page. Remember to check the details of your order and correct any errors before entering your bank details.

After having read and accepted our General Terms and Conditions, you can validate your order by clicking on "ORDER WITH PAYMENT OBLIGATION".

Step 5: Payment

Online payment of the order is made exclusively by credit card or Paypal.

Online payment of the order is made by providing your bank details (number, validity date and visual cryptogram of the card) and by a final click on "VALIDATE".

In the event of refusal of payment by the banking institution concerned, the order is automatically cancelled.

Any payment made on the Website constitutes an irrevocable acceptance of the order which you may only challenge in the case provided for in Articles 6 (exercise of the "Right of withdrawal"), 8 (Delivery periods) and 9 (Legal guarantees) of these General Terms and Conditions.

Step 6: Order confirmation

Once the payment has been made, you will receive an email confirming your order. This email is proof of your order. We recommend that you keep it.

Article 6: Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have a period of fourteen working days to exercise your legal right of withdrawal and return, at your expense, the product(s) of your order that would not suit You, for any reason whatsoever under the conditions defined in this article 6.

After this period, any order on the Website may no longer give rise to a refund except in the cases provided for in Articles 8 and 9 (legal guarantees of conformity and against hidden defects resulting from a defect in material, design or manufacture affecting the product and making it unfit for use).

6.1 Methods of exercising the legal right of withdrawal

To exercise your right of withdrawal on all or part of the order, simply:

1- To notify us of your request for retraction within 14 working days from the date on which You or a third party designated by You (other than the carrier), has received the product(s) subject (s) of the order (or the last product delivered, if the order concerns several products delivered separately).

You can notify us of your withdrawal via the "Return an item" option in the "Orders" tab of your customer account or by post to Customer Service, specifying the following elements:

- The order number

- The date of receipt of the order

- The Product(s) subject (s) of the withdrawal

- Your name, first name and postal address

- Your email address

You have 14 working days (from the delivery or collection of your package) to exchange or refund the returned items in good condition.

Exchanges and refunds are not possible in the shop.

The return address for all items (excluding print-on-demand and stamps)


Garonor Est

bat 22, quai 136

3, rue Anatole Sigonneau

93150 Le Blanc-Mesnil


Printing on demand:


c/ Reja, 2

San Sebastián de los Reyes

28702 Madrid. SPAIN

For prints:

Rmn-GP Atelier d'Art 

1 Impasse du Pilier

93217 Saint-Denis la Plaine Cedex

If you have any questions about how to exercise your right of withdrawal, you can contact Customer Service at the contact details specified in Article 2 of these General Terms and Conditions or consult our Frequently Asked Questions section.

6.2 Effects of withdrawal

In case of exercise of the right of withdrawal, You may obtain a refund as well as the corresponding delivery costs or - if possible - the exchange of the returned product(s) under the following conditions:

> The refund

You can obtain a refund for the returned product(s) and the corresponding shipping costs.


- The costs of returning the said product(s) remain at your expense.

- When the withdrawal concerns only a part of the order (several products purchased under the same order) and the delivery costs depend on the number of products ordered (for example, costs varying according to the price ranges of the order), the delivery costs are refunded in proportion to the products returned.

Refunds are made by bank transfer and are made upon receipt of the product(s) subject (s) of withdrawal or proof of shipment of the said product(s) that you have provided us by email or post to the contact details specified in Article 2 of the General Conditions.

> The exchange

The exchange applies only to certain products (rings, moulds, clothing textiles and decoration) and can be made for a product of a different size or colour (subject to availability).

In the event of exercise of the legal right of withdrawal, We reserve the right to cancel all the benefits We granted You on the occasion of the cancelled order (cumulative points and loyalty benefits in particular).

Attention: You are responsible for the depreciation of the value of the product(s) resulting from handling (other than those necessary to establish the nature, characteristics and proper functioning of the product(s))

6.3 Products to which the right of withdrawal does not apply

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal may not be exercised for:

- Audio or video recordings or computer software that have been unsealed

- Newspapers, periodicals and magazines

Article 7: Payment and Invoice

7.1. Methods of payment

You can choose to pay for your order by credit card or debit card.

The accepted cards are as follows: PAYPAL, CREDIT CARD / VISA / MASTERCARD / AMEX.

Payment is made exclusively in euros.

7.2. Payment transaction

You guarantee to have the necessary authorizations to use the chosen payment method.

In the event of refusal of the card used by the payment centre, the order is automatically cancelled.

You are invited to print the proof of the transaction that will appear on the screen after actual payment of the order.

7.3. Invoice and purchase history

Your Customer Account contains your purchase history and a link to electronic invoices that can be downloaded and printed by you. These elements are available on your account for a period of 3 years.

7.4. Secure payment

We use all means to ensure the confidentiality and security of the banking data that You have transmitted to Us on the Website.

Your bank details are thus protected, since only the payment agreement codes issued by the banks are kept.

As such, the Website uses a secure online payment system, from La Poste (SCELLIUS), which uses the SSL (Secure Socket Layers) system to encrypt information during its transfer between your computer and the payment server.

Article 8: Delivery

The ordered products are delivered to You under the following conditions:

8.1 Delivery times

Delivery times vary according to the product(s) concerned, the formula chosen and the destination of the order.

The ordered products are sent to the Customer within the following deadlines (announced on the Website):

Deliveries (excluding chalcographies/engravings) in metropolitan France and Monaco

* the formula **Colissimo suivi France** (delivery within 48 hours)

* the formula **Chronopost France** (delivery within 24 hours)

Deliveries (excluding chalcographs/engravings) in Europe

* the formula **Colissimo suivi Europe** (delivery within 2 to 5 days)

* the formula **Chronopost Europe** (delivery within 1 to 3 days)

* the formula **Chronopost International** (delivery within 3 to 5 days)

Other delivery areas (excluding chalcographs/engravings)

* the formula **Colissimo International** (delivery within 3 to 8 days)

countries concerned: Canada, United States of America

* the formula **Chronopost International** (delivery within 3 to 5 days)

countries concerned : Australia, Japan, New Zealand

* the formula **Chronopost Dom-Tom** (delivery within 1 to 3 days)

countries concerned: Guadeloupe, Reunion Island, Martinique

Delivery of chalcographs/engravings

Delivery times are 3 weeks, chalcographs/engravings are made by our art workshops, and are shipped by Colissimo.

We remind you that, except for public holidays, the starting point of the delivery times corresponds:

- the day after any order placed from Monday morning to Thursday evening.

- to the Monday following any order placed from Friday morning to Sunday evening.

8.2 Delivery costs

The amount of delivery charges varies according to the product(s) concerned, the delivery formula chosen and the delivery area.

These amounts are indicated at the time of placing the order (cf. article 5 of these GTC).

You may therefore have to pay several delivery charges for the same order, depending on the type of product ordered.

8.3 Follow-up and reception of the order

You will be informed of the shipment of your order by an email containing a delivery tracking link.

You undertake to receive the products ordered at the delivery address indicated on the order confirmation email.

You must date and sign the delivery note presented by the carrier. This dated and signed form constitutes proof of transport and delivery.

In case of absence, you will have the time indicated by the carrier to receive your package.

Attention: In case of no withdrawal within the time limit, the products will be returned to us. In this case, We reserve the right to refund the amount of the order, excluding delivery costs which will remain at your expense.

8.4 Delay in delivery

In case of late delivery, an e-mail will be sent to You to inform You and propose a new delivery time.

You can either accept this new deadline, or terminate the sales contract according to the terms defined in Article L 216-2 of the Consumer Code and obtain a refund of all sums paid. If you receive the product after the contract is cancelled, the cost of returning the product will be refunded upon presentation of proof.

Article 9: Legal guarantees

The products delivered benefit, in accordance with legal provisions, from the guarantee of conformity and the legal guarantee against hidden defects resulting from a defect in material, design or manufacturing affecting the product and making it unfit for use.

In order to assert its rights, You must, under penalty of forfeiture of any action relating thereto:

1. Inform our Customer Service (whose contact details are given in Article 2 of the General Terms and Conditions) in writing of the existence of the non-conformity of the delivered product or the hidden defect affecting the product within a short period of time after its discovery.

2. Return the product concerned to one of the following 2 addresses:

For any product (excluding print on demand)


Garonor Est

bat 22, quai 136

3, rue Anatole Sigonneau

93150 Le Blanc-Mesnil


For print on demand:


c/ Reja, 2

San Sebastián de los Reyes

28702 Madrid


For Engravings

Rmn-GP Atelier d'Art

1 Impasse du Pilier

93217 Saint-Denis la Plaine Cedex


No product may be exchanged or refunded without our agreement and before it has been re-shipped to Customer Service.

The products must be returned to us with all the elements (accessories, instructions, etc.) in a packaging that allows them to be transported in good conditions.

Attention: In case of error on our part on your order, defective item or damaged during transport, please contact our Customer Service who will send you a postal label to return the item to us.

It is recalled that:

> When You act as a legal guarantee of conformity, You:

- Benefit from a period of two years from the delivery of the product to act;

- You can choose between repairing or replacing (if it is still available for sale) the product concerned, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;

- Can obtain the resolution of the sale or a reduction in price (partial reimbursement of the product) if the defect is major and the time limit of the chosen solution exceeds 1 month from the request or if no means is feasible.

- Are exempted from proving the existence of the lack of conformity of the product during the 24 months following its issue.

> Within the framework of the legal guarantee against hidden defects, You:

- Have a period of 2 years from the discovery of the defect to implement the legal guarantee against hidden defects of the product sold within the meaning of Article 1641 of the Civil Code.

- You can choose between cancelling the sale (return of the product and full refund) or obtaining a price reduction (partial refund of the product) in accordance with Article 1644 of the French Civil Code.


- Any legal guarantee of conformity is excluded if You were aware of the lack of conformity or could not have been unaware of it at the time of contracting.

- We cannot be held liable for any apparent defects in the product(s) delivered and of which You have been able to convince You.

- The defect must be prior to sale and render the product unfit for its intended use.

- The provisions of this article do not prevent you from benefiting from the legal right of withdrawal provided for in Article 6.

Article 10: Liability

We do our best to ensure the accessibility of the Website and its online sales service, and to describe with the greatest accuracy the products sold. However, under no circumstances shall We be liable for any failure or improper performance of all or part of the obligations attributable to You, or attributable to the unforeseeable and insurmountable event of a third party to the contract or to a case of force majeure.

Similarly, we cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses.

Hypertext links may lead You to websites other than the Website. We disclaim all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.

Article 11: Proof - Conservation - Archiving

The computerized records, kept in our computer systems, under reasonable security conditions, will be considered as proof of the sales contract, its date, orders and payments made between the parties.

The archiving of orders and invoices is carried out on a reliable and durable medium in order to correspond to a true copy, in accordance with article 1348 of the Civil Code.

Article 12: Protection of personal data

Your data are intended for the Rmn-GP, which is the controller. Access to the data is strictly limited to Rmn-GP employees involved in data processing. Subcontractors who may be involved are subject to a strict obligation of confidentiality and security, in accordance with applicable legislation and our commitments.

They are collected to enable us to manage the customer account, process and execute your orders placed on the Website, improve our services, or, if you have consented (by checking the corresponding box), manage your subscription to the Sésame monthly newsletter. You can also agree to receive offers from Rmn-GP's cultural partners, by explicitly and clearly giving your agreement (by ticking the corresponding box) to be contacted by them. Mandatory data are indicated by an asterisk.

As data controller, Rmn-GP processes your data in compliance with European Regulation No. 2016/679/EU of 27 April 2016 on the protection of personal data and the law "Informatique et Libertés" of 6 January 1978 as amended. You have a right of access, rectification, portability, deletion and limitation of the processing of your personal data as well as the right to communicate directives on the fate of your data after your death. You also have the possibility, for legitimate reasons, to oppose the processing of data concerning You.

> You can exercise your rights by sending an e-mail or paper mail to the following address:


The email or letter must specify the purpose of your request, your full name, email address and postal address (if you wish to return it by post) as well as any element to justify your identity (customer number where possible, or a copy of a valid identity document). The copy of your identity document will of course be deleted by our services as soon as the identity verification has been completed.

> You can also unsubscribe from the list of communications at any time by clicking on the unsubscribe link located in the footer of the communications.

For more information, please consult our Data Protection Policy (available at any time on our website www.grandpalais.fr via the hypertext link "Data Protection Policy" at the bottom of the page).

Article 13: Entire General Conditions

These General Terms and Conditions constitute the entire agreement between them.

If, for any reason, any provision of these General Terms and Conditions is declared unenforceable, it shall be deemed unwritten without invalidating these General Terms and Conditions or altering their other provisions.

Article 14: Dispute Resolution

The General Terms and Conditions and any order placed on the Website are governed by French law, unless otherwise provided by public policy.

For any complaint, please contact our Customer Service:

By email: boutiquesdemusees@rmngp.fr

By mail: 254-256, rue de Bercy, 75577 Paris Cedex 12

By telephone: 33 (0)1 40 13 13 46 66 or 33 (0)1 40 13 47 37

In the event of disagreement with the Customer Service response or no response within 15 working days of sending the written request (including weekends and public holidays), You may use the following free of charge:

- to the FEVAD mediation service by post (FEVAD e-commerce mediator, 60 rue la Boétie - 75008 Paris) or online (http://www.mediateurfevad.fr/index.php/espace-consommateur/) after having read the FEVAD e-commerce mediation charter;

- to the services of the European Dispute Resolution Platform available at the following address: http://ec.europa.eu/consumers/odr -

- or any other mediation service of your choice.

Last updated on December 27, 2018 17:00